The owner of the online store abrasivikeskus.ee is Abrasivikeskus Eesti OÜ (registry code 11903857), located at Artelli tn 8a, Tallinn, Harjumaa 10621, Estonia.
These Terms and Conditions of Sale apply to the purchase of goods from the online store.
The prices of goods sold in the online store are indicated next to the respective products. All prices are in euros (€) and include VAT unless otherwise stated next to the product. A delivery fee will be added to the price of the goods according to the delivery method selected by the buyer.
The delivery cost is displayed to the buyer in the shopping cart and next to the respective delivery method during checkout. The delivery price is calculated based on the quantity, weight and dimensions of the products ordered and the selected delivery method.
Information about the goods available in the online store is provided on the respective product page.
1. Placing an Order
To order goods, the buyer must select the desired product and add it to the shopping cart.
To place an order, the buyer must complete the required fields at checkout and select a suitable delivery and payment method.
After placing the order, the buyer will be shown an order summary containing information related to the goods, delivery and payment.
The buyer may register as a user of the online store if desired. Creating a user account is not mandatory for placing an order.
The order is deemed concluded after payment for the order has been made and the order confirmation has been sent to the buyer.
2. Payment for Goods
The online store abrasivikeskus.ee accepts the following payment methods, provided through Montonio:
- Bank payment – payment via a bank link through the Montonio payment solution.
- Card payment – payment by bank card through the Montonio payment solution. The supported card payment options are displayed at checkout.
- Google Pay and Apple Pay – payment through the respective payment solutions via Montonio, where available to the buyer on the specific device and for the relevant order.
- Inbank – use of the Inbank payment solution via Montonio in accordance with Inbank’s terms and conditions.
- ESTO instalment payment – the option to pay for the purchase in instalments via Montonio in accordance with the terms and conditions of ESTO AS.
- ESTO 3 – the option to pay the purchase amount in three equal instalments via Montonio in accordance with the terms and conditions of ESTO AS.
All prices and amounts payable displayed in the online store are in euros (€).
The availability of payment methods may depend on the shopping cart, order amount, buyer’s device and the terms and conditions of the payment service providers. The payment methods available at the relevant time are displayed to the buyer at checkout.
Abrasivikeskus Eesti OÜ transfers the personal data necessary for processing the payment to Montonio, which provides payment processing services for the online store.
3. Bank Payments
Payment via a bank link is made through the Montonio payment solution.
The bank links currently available are displayed to the buyer at checkout. After completing the payment in the bank, the buyer is redirected back to the online store.
4. Delivery
The goods are delivered according to the delivery method selected when placing the order.
In Estonia, the following delivery methods are available in the online store:
- Omniva parcel locker
- Courier service
- Self-pickup from the location of Abrasivikeskus Eesti OÜ
The delivery methods available for the specific order and their prices are displayed to the buyer at checkout.
The delivery price is calculated based on the quantity, weight and dimensions of the products ordered and the selected delivery service. The delivery cost is displayed in the shopping cart next to the respective delivery method before payment for the order.
It is also possible to order goods to Finland. The delivery methods available to Finland and their prices are displayed in the shopping cart according to the goods ordered.
Goods are generally dispatched no later than 2 business days after payment for the order has been received.
The usual delivery time in Estonia for goods in stock is 2–4 business days, but the maximum delivery time is generally up to 5 business days.
For deliveries to Finland, the usual delivery time for goods in stock is 3–8 business days, but the maximum delivery time is generally up to 10 business days.
Delivery times may depend on the selected delivery service, destination and other circumstances beyond the seller’s control related to the carrier.
4.1. Omniva Parcel Locker
In Estonia, we offer delivery via Omniva parcel lockers.
During the ordering process, the buyer can select a suitable Omniva parcel locker.
The delivery price for the Omniva parcel locker service is displayed in the shopping cart next to the respective delivery method. The price is calculated based on the quantity, weight and dimensions of the products ordered and the terms and conditions of the delivery service.
Only products that comply with the maximum dimensions and weight limits of the parcel locker service can be ordered to a parcel locker.
If the ordered goods do not fit into a parcel locker or are otherwise unsuitable for delivery via a parcel locker, a suitable alternative delivery method, such as courier delivery, will be displayed at checkout.
4.2. Courier Service
The courier service provider is displayed to the buyer when selecting the delivery method at checkout.
The courier service price is displayed in the shopping cart next to the respective delivery method. The price is calculated based on the quantity, weight and dimensions of the products ordered, the delivery address and the terms and conditions of the courier service.
For courier delivery, the buyer must provide a correct telephone number and delivery address when placing the order.
If the courier is unable to deliver the parcel to the buyer, the parcel may be returned to the sender in accordance with the carrier’s terms and conditions. In such a case, the buyer will be contacted to determine the appropriate further solution.
4.3. Self-Pickup
The buyer may choose to collect the goods personally from the location of Abrasivikeskus Eesti OÜ:
Artelli tn 8a, Tallinn 10621, Estonia
No delivery fee is charged for self-pickup.
The goods can be collected after the online store has informed the buyer that the order is ready for collection.
4.4. Delivery to Finland
The delivery methods available for deliveries to Finland are displayed to the buyer in the shopping cart according to the goods ordered.
The delivery price is calculated based on the quantity, weight and dimensions of the products ordered and the selected delivery method.
The delivery price and estimated delivery time to Finland are displayed to the buyer before payment for the order.
5. Maximum Delivery Time
If the ordered goods are not in stock, Abrasivikeskus Eesti OÜ will contact the buyer and provide information regarding the possible delivery time.
If the goods cannot be delivered within the agreed or reasonable period, the buyer will be informed and, where necessary, the amount paid will be refunded.
In exceptional cases, the maximum delivery time may be up to 14 days, provided that the buyer has been informed of this before confirming the order or the parties have separately agreed on this.
6. Right of Withdrawal
A consumer has the right to withdraw from a distance contract without giving a reason within 14 days.
When purchasing goods, the 14-day withdrawal period begins on the day on which the buyer, or a third party designated by the buyer other than the carrier, physically receives the goods.
To exercise the right of withdrawal, the buyer must send an unambiguous withdrawal statement by email to:
The withdrawal statement may be submitted in free form but must include at least:
- buyer’s name;
- contact details;
- order number;
- invoice number;
- name of the product being returned.
After submitting the withdrawal statement, the goods must be returned to Abrasivikeskus Eesti OÜ at:
Artelli tn 8a, Tallinn 10621, Estonia
The buyer must return the goods no later than 14 days after submitting the withdrawal statement.
The buyer may inspect and handle the goods only to the extent necessary to establish their nature, characteristics and functioning in the same manner as would be permitted in a regular physical store.
If the buyer has used the goods beyond what is necessary to establish their nature, characteristics and functioning, the buyer shall be liable for any decrease in the value of the goods to the extent provided by law.
Where possible, the goods should be returned in their original packaging and complete. The absence of the original packaging does not in itself prevent the exercise of the right of withdrawal, but the buyer shall be liable for any decrease in the value of the goods in cases provided by law.
7. Return Costs and Refunds
When exercising the 14-day right of withdrawal, the buyer generally bears the direct costs of returning the goods, unless otherwise provided by law or otherwise stated by the online store.
In the event of withdrawal from the contract, the online store shall refund the buyer all payments received under the contract, including the amount paid for the goods and the original delivery fee.
If the buyer initially selected a more expensive delivery method than the least expensive standard delivery method offered by the online store, the online store is not required to refund the difference between the more expensive delivery method and the least expensive standard delivery method.
The online store shall issue the refund without undue delay and no later than 14 days after receiving the withdrawal statement.
The online store may postpone the refund until the returned goods have been received or until the buyer has provided evidence that the goods have been sent back, whichever occurs first.
The refund will generally be made using the same payment method used for the original transaction, unless otherwise agreed with the buyer.
8. Exceptions to the Right of Withdrawal
The 14-day right of withdrawal may not apply in cases provided by law. For example, the right of withdrawal does not apply to goods manufactured according to the consumer’s personal needs or specifications.
If the right of withdrawal does not apply to a particular product, the buyer will be informed before the contract is concluded.
9. Defective Goods or Goods Not Conforming to the Contract
Abrasivikeskus Eesti OÜ is responsible for goods sold to consumers that do not conform to the terms of the contract in accordance with the procedure established by law.
The seller is liable for non-conformity of the goods that becomes apparent within two years from the delivery of the goods to the buyer.
If a defect becomes apparent within the first year from delivery of the goods, it is generally presumed that the defect existed at the time of delivery, unless such a presumption is incompatible with the nature of the goods or the defect.
The seller must be notified of a defect no later than two months after the buyer became aware, or should have become aware, of the defect.
Notice of a defect must be sent by email to:
The notice may be submitted in free form but should, where possible, include:
- buyer’s name;
- contact details;
- order number;
- invoice number;
- product name;
- description of the defect or non-conformity.
Where possible, please include photographs of the defect or other evidence demonstrating the defect.
In the case of defective goods, the buyer has the right, under the conditions provided by law, primarily to request repair or replacement of the goods. If repair or replacement is not possible, fails, or other grounds provided by law exist, the buyer may have the right to request a reduction in the purchase price or withdraw from the contract.
The necessary costs associated with repairing or replacing defective goods, including transport and postage costs, shall be borne by the seller in cases provided by law.
In the event of returning or repairing defective goods, the appropriate method of return or handover must be agreed with the seller in advance.
10. Dispute Resolution
If the buyer and Abrasivikeskus Eesti OÜ are unable to resolve a dispute by agreement, the consumer has the right to contact the Consumer Protection and Technical Regulatory Authority (Tarbijakaitse ja Tehnilise Järelevalve Amet) or the Consumer Disputes Committee (Tarbijavaidluste komisjon).
Applications to the Consumer Disputes Committee are handled in accordance with the procedure applicable to the Committee.
11. Processing of Personal Data
The online store uses the personal data provided by the buyer to process and fulfil orders, arrange delivery of goods, and communicate with the customer regarding matters related to the order.
Abrasivikeskus Eesti OÜ is the controller of the personal data.
The personal data necessary for payment processing is transferred to Montonio, which provides payment processing services for the online store.
Through Montonio, the online store offers bank payments, card payments, Google Pay, Apple Pay, Inbank and ESTO payment solutions, as well as other payment methods provided through Montonio and displayed at checkout.
Personal data is processed in accordance with applicable data protection requirements and the privacy policy of the online store.